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FAQ – Frequently Asked Questions/常见问题
1. What is ‘Declared Value for Customs’?
‘Declared Value for Customs’ is the value of parcel content in USD. It is recommended that the declared value shall not be more than USD 50 to avoid imposition of customs tax.
1.什么是“海关申报价值”？
“海关申报价值”是美元的包裹内容的价值。建议申报价格不得超过50美元，以避免海关征收税收。
2. Is customs tax included in the air freight charges?
Unfortunately, no.
2.是否包括在空中运费海关税收？
很不幸的是，没有。
3. What if there is imposition of customs tax?
In this case, the relevant officers will contact the recipient regarding the amount of customs tax. Upon agreement, the officers will proceed with the delivery. The recipient shall make the payment upon receiving the parcel.
3.如果遇到海关税收征收？
在这种情况下，相关人员将联系有关的海关税收数额收件人。根据协议，该官员将与交付进行。受方应当在收到包裹进行付款。
4. Is there any compensation if my parcel has gone missing?
The amount of compensation for loss of parcel will be according to the declared value. However, the maximum amount of compensation shall not exceed USD 50.
4.是否有任何赔偿，如果我的包裹不见了？
赔偿包裹损失金额将根据申报价值。但是，最高赔偿金额不超过50美元。
5. What time should I make the payment for delivery on the same day?
For all orders that received payment, delivery will be on the next working day.
5.我应该什么时候付款，才能同一天发货？
对于收到付款的所有订单，发货将是下一个工作日。
6. When can I pay for the postage?
Customers have to top up to their Everydayship.com accounts in order to make payment for the orders.
6.我什么时候可以付运费？
客户需要充值他们的Everydayship.com帐户以便可以为运单付款。
7. What payment methods are offered?
Currently we have Maybank and Paypal accounts. Payment can be done via online transfer or the cash deposit machine. Kindly retain a print screen image or a photograph of the receipt as a proof of your payment.
7.有提供什么付款方式？
目前我们有马来亚银行和Paypal帐户。充值可以通过网上转帐或现金存款机来完成。请保留打印屏幕图像或收据作为付款证明的照片。
8. How long does it take to receive my parcel?
We strive to deliver your order to you within 3-5 working days, from the day parcel being dispatched from our China warehouse. However, there may be some minor delay due to unforeseen circumstances which is out of our control. You may always track your orders on the courier service official website.
8.多长时间才能收到我的包裹？
我们力争在3-5个工作日内您的运单传送到给你，从我们的仓库中国被发货的那天。但是，可能会有一些小的延迟，由于不可预见的情况是我们无法控制的。您可以随时跟踪快递服务官方网站上的订单。
9. Is my parcel considered as sensitive item?
For sensitive items, we only accept shipping of electrical devices or pirated goods. Please contact us via email in advance if you have any questions about your sensitive orders.
9.我的包裹被视为敏感包裹？
对于敏感的货物，我们只接受电子设备或盗版商品。请通过电子邮件提前与我们联系，如果您有关于您的敏感订单的任何问题。
10. What are the prohibited items which cannot be shipped?
Prohibited goods include foods, pharmaceutical products, fluids, gel, powder, compact discs, weapons, explosives, bank notes, etc.
10.什么是不能被运的违禁物品？
违禁品包括食品，医药品，流体，凝胶，粉末，光盘，武器，爆炸物，钞票等。
11. May I know the weight of my order before packing to consider adding more items into my order?
Sorry to say, no. Due to high volume of parcels delivered to our China warehouse every day, we could not accept request like this. Please be cautious before submitting your orders.
11.我可以知道我的订单的包装后的重量，然后再考虑增加更多的货物进入我的运单？
遗憾地说，不能哦。由于每天高容量的包裹发送到我们的中国仓库，我们不能接受这样的请求。请提交订单前持谨慎态度。
12. Where do I track the shipment status?
China: http://www.dex-i.com & http://www.dpe.net.cn/
Malaysia:
http://www.airpak-express.com/
12.我在哪里可以追踪货物状态？
中国：http://www.dex-i.com＆http://www.dpe.net.cn/
马来西亚：
http://www.airpak-express.com/
13. How do you calculate the postage if my parcel weighs 3KG but there is only 0.2KG of sensitive items in it?
In this case, sensitive charge applies for the whole order, which means 3KG.
13.你如何计算邮费，如果我的包裹重量为3公斤，但只有0.2KG敏感物项的呢？
在这种情况下，敏感的收费适用于整个运单，这意味着3KG。
14. How should I place my order if the sensitive item is only minority in my order?
It is recommended to place your order for sensitive items separately.
14.我应该如何安排我的运单，如果敏感的产品只有少数？
建议您的敏感物项单独订购的地方。
15. Can I choose the normal air freight if my parcel contains sensitive items?
It is highly discouraged to take the risk. Once the sensitive parcel has been found out by the customs officer, the recipient shall bear all the fine imposed and still may not get the parcel back.
15.我可以选择正常的空运如果我的包裹里有敏感货物？
我们强烈不鼓励承担这样的风险。一旦敏感的包裹已经被海关关员发现，收件人应承担规定的所有罚款，还可能无法获得包裹回来。
16. What is the calculation formula for volumetric weight?
From the packaging: Length (in cm) *Width (in cm)*Height (in cm)/6000=Volumetric Weight (in KG)
16.什么是抛重/体积计算公式？
从包装：长度（厘米）*宽（厘米）*高（厘米）/ 6000=体积重量（kg）
17. Can I buy expensive IT gadgets from China?
After the IT gadget has been shipped out of China, the local warranty is null and void. Furthermore, expensive items are more likely to be imposed by customs tax. Thus it is highly not recommended to do so.
17.我可以买贵从中国IT玩意？
当这些IT玩意运出中国后，当地的保修是无效的。此外，昂贵的物品更容易被海关税收征收。因此，我们非常不推荐这样做。
18. What if I insist to ship expensive IT gadgets from China?
Disclaimer agreement has to be signed in advanced. It is recommended to ship only the particular IT gadget in one single order, to minimize the risk of loss of parcel.
18.如果我坚持货物从中国昂贵的IT小工具吗？
您必须先同意或签everydayship的免责声明协议。我们建议您只在一个运单里下这个特定的IT，以尽量减少包裹损失的风险。
19. How do I convert my remaining credits into cash?
To convert some or all of your store credit to cash, simply email us & request to have cash sent to your bank account.
Please be noted that please allow 3-5 working days for your cash-out request to be processed.
19.我如何把我剩下的款额成现金？
要将部分或全部的款额转换现金，只需联系我们的电邮客服与要求有充足的现金发送到您的银行帐户。
请注意的是，需要3-5个工作日内进行处理。
20. Requests after packing has been done by warehouse?
To combine orders: RM10 per order added.
To add on parcels: RM10
To repack: RM10
To change recipient details: RM10
Transfer to other address: RM10 + courier fee.
20.包装后的请求已被仓库做了什么？
要结合订单：RM5。
要添加的包裹：RM5
重新包装：RM5
要更改收件人的详细信息：RM10
转移到其他地址：RM10+快递费。